Well I am still using Proactiv ... it has been over a year since I started on the product, and I must say, I am addicted. I would be too afraid to go back to a standard cleanser. My skin still isn't 100%, but it is remarkably better. I get very little pimples, and those that do surface tend to occur during my menstrual cycle and are only small. I do however still have a significant problem with blackheads and open pores. I haven't found the Proactiv products to be of any use for those problems, but with pimples, it's a fab product.
I had a problem with the company itself (Guthy Renker) a few weeks ago. Periodically they ring to see how things are going with the product, and to upsell/cross sell. I personally don't mind that, but I don't like it when they ring during work hours, so I informed the rep that it wasn't a convenient time to speak, and to call me back after hours.
Several weeks later they did call back, but again rang during work hours. After the rep's opening spiel I reminded him that I asked not to be called during work hours. I waited a while for the representative to respond to what I had said, but he just sat there in silence. I then had to ask "are you still there?", to which he replied 'yes'. I then asked if he had heard what I had just said, and again his answer was just 'yes'. By now I was becoming irate, and I prompted him for a response to what I had said about not ringing me during work hours. His response was that I never told him personally not to ring during work hours!!!! Very unprofessional! I reminded him that he was a representative of the company, and that I shouldn't have to tell him personally not to ring me during work hours. I then asked what he was going to do in order to prevent it from happening again. He said something along the lines of "I have had nothing to do with your account, I know nothing about your account. I'll take you off our list so you don't get a call again" and then he hung up in my face!!!
Quite rude and unprofessional. I was very annoyed after the call, so I sent a letter of complaint to Guthy Renker. The very next day I received a call from the Customer Service Manager. He had listened to the phone call which had been taped, and was extremely apologetic. He spoke with the representative, and informed me that he believed it was wrong of the representative to handle the call in the way he did, and he also put into action a process at Guthy Renker to ensure that the notes on a customer's account (such as the note to say not to ring me during work hours) get transferred from representative to representative when there is a change of account manager (there was some technical glitch that prevented that from happening in the first place).
The Customer Service Manager also then sent me out a complimentary cleanser, toner and soap to apologise for the incident.
Whilst the initial phone call from the representative was rude and unprofessional, I was very very pleased with the way my subsequent complaint was handled by the Customer Service Manager. He is an asset to the company, is professional, and is very customer-focused.
I am now a happy customer again!